Tuesday, May 19, 2009
Blog 2
The store I visited was Victoria's Secret. They have a very positive ambiance throughout the store using bright lighting. It is clearly organized into three rooms, one targeted at more adult women, one targeted towards younger women and a third room for cosmetics and bath products. The consumers are mostly women I would estimate ages 18-50 and occasionally the boyfriend or husband that got dragged along with. I picked out a swimsuit and the sales associate was very helpful assisting me to make sure that I found my size and then opened a fitting room for me to try it on. The staff their was very welcoming, friendly and helpful. It was obvious that they were knowledgeable about their products. I have a very positive image of this story and brand because I have always had positive experiences in this store and I would absolutely shop their again in the future.
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I love the store too, I always have good experiences when going in there as well.
ReplyDeleteI would have to agree that Victoria's Secret for the most part has a well-trained, sometimes overly-eager staff. As a customer, I have never had a bad experience shopping in the store or on online, and have always found the people working there to be helpful. You can't help but wonder though, with the brand that they have built, not only with their lingerie, but the Pink brand and the fragrances, if you were a customer that repeatedly had bad experiences, would you continue to shop there?
ReplyDeleteI'm obsessed with Victoria's Secret! I will go back there again & again. I have never had a bad experience with the service there. Everyone is always so friendly and helpful.
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